Our commissioning support services

Capita is the UK's leading provider of professional business services. 

We are uniquely placed to help commissioners with a complete end-to-end solution. 

Our commissioning support services offer the benefits of economies of scale, insight from multiple sectors and the capacity to maintain national specialist expertise, supported by responsive local teams.

Capita is dedicated to helping you make the most of your running cost allowance, and there are substantial savings to be made from sharing central resources - including rationalising premises, integrating systems and standardising procurement. 

Business support services -  Capita provides the full spectrum of business support services. This includes:

  • financial management and accounting services
  • producing more than 10million payslips annually
  • delivering transactional HR and recruitment services for screened and vetted people with the right expertise
  • managing ICT for 2,000 customers across the UK - providing services for 350,000 end users, including processing in excess of £50m of ICT procurement annually
  • providing extensive governance and risk management support to healthcare organisations through our advisory and accreditation businesses, including running internationally recognised healthcare quality and accreditation programmes.

Procurement and provider management -  Capita has a track record of success across all sectors and has delivered between 4:1 and 15:1 Return on Investment.  We have more than 200 procurement and subject matter experts with deep expertise in market analysis, requirements definition, procurement, negotiations, contract management and provider management.

Transformation and service redesign - our transformation delivery capability is led by our Health Advisory business and underpinned by insight from our CHKS knowledge base and cutting edge analytics to provide a delivery-focussed approach to key challenges that commissioners face.

Communications and patient & public engagement - our industry leading User Centred Design team offer the latest approaches to public and patient engagement, and our NHS Membership Services business provides a wide range of communications and engagement services for Trusts

Business intelligence - we are the largest provider of benchmarking services to the NHS.  We provide support and expertise to commissioners to help them deliver improved, cost effective services, including HRG tariff tracking, Specialist Services Monitoring and Strategic Provider Management.

Medicines management and optimisation - working with our specialist supply chain partners, we offer both strategic and local implementation services for medicines management that improve patient outcomes, reduce costs and enhance the way healthcare professionals deliver care.