Our transformational services
Capita's proven business transformation and change (BTC)
methodology has been successfully used in healthcare to tackle
Our approach applies whole-system thinking to manage
transformational change across organisational boundaries.
Our BTC approach uses a set of specialist tools, methods and
controls to deliver the entire transformation journey - identifying
and planning the change, transforming the services and realising
Commissioners are facing challenges in delivering high-quality,
patient-centred care. Our BTC approach can help commissioners
address these challenges. Some of our specific areas of expertise
- Health and social care integration - Capita works with 98% of
local authorities and is uniquely placed to facilitate greater
collaborative working between health organisations and local
- Long-term and complex care pathway redesign- we use the science
of human behaviour and patient-centred design to encourage and
enable people to take control of their long-term and complex care
Our experience has pointed to six key areas to ensure that
complex transformations are delivered successfully.
1. Engaging all stakeholders to understand
their needs and agree a joint vision and set of outcomes.
2. Placing the person at the centre of the
approach to care.
3. Baselining the current change
initiatives and assessing change readiness.
4. Designing a future operating model that
spans the organisations involved in patient health, and
a. Insight - deploying enhanced
analytics to inform future care decisions and service planning.
b. Technology & information
- securely sharing information, and using web tools and apps to
enable individuals to manage their own health and interact more
easily with service providers.
c. People & organisation -
enhancing roles, improving skills and empowering staff.
d. Process - designing
joined-up care pathways, eliminating duplication, building focus on
prevention and early detection, delivering the right treatment in
the right place.
5. Realising benefits through a comprehensive
benefits management framework, linked to robust business cases.
6. Embedding the new processes and
capabilities, enabling staff to deliver.