Partnering with Capita

Capita has been at the forefront of shaping, developing and operating new models of service delivery. 

We work in partnership with each individual customer and their stakeholder to tailor our services, approaches and relationship management to meet their needs.

Capita's position as the UK's leading strategic partner to the public sector is built on our commitment to collaborative working. Our partnering ethos is based on:

Trust, commitment and mutual respect - this is fundamental to success. While contractual relationships will exist between our organisations, success depends upon the individuals concerned consistently demonstrating positive partnering behaviours. By building trust and understanding your needs, we can deliver a service that meets your needs.

Investment in people - success can only be founded on a track record of delivery, which, ultimately, depends on releasing people's potential.

Cultural fit - it is important that we develop a shared vision and values, underpinned by the governance processes that we implement. The values should create effective teamwork and motivation by making a tangible difference to the way we act.

Risk sharing - Capita is open to payment on a risk and reward basis, demonstrating our commitment to working in partnership with commissioners to achieve their goals. As the scope and duration of services that we deliver for you grows, we are able to strengthen our case for making specific long-term investments tailored to your services, and taking on a more comprehensive share of the risks and rewards.