Partnering with Capita
Capita has been at the forefront of shaping, developing and
operating new models of service delivery.
We work in partnership with each individual customer and their
stakeholder to tailor our services, approaches and relationship
management to meet their needs.
Capita's position as the UK's leading strategic partner to the
public sector is built on our commitment to collaborative working.
Our partnering ethos is based on:
Trust, commitment and mutual respect - this is
fundamental to success. While contractual relationships will exist
between our organisations, success depends upon the individuals
concerned consistently demonstrating positive partnering
behaviours. By building trust and understanding your needs, we can
deliver a service that meets your needs.
Investment in people - success can only be
founded on a track record of delivery, which, ultimately, depends
on releasing people's potential.
Cultural fit - it is important that we develop
a shared vision and values, underpinned by the governance processes
that we implement. The values should create effective teamwork and
motivation by making a tangible difference to the way we act.
Risk sharing - Capita is open to payment on a
risk and reward basis, demonstrating our commitment to working in
partnership with commissioners to achieve their goals. As the scope
and duration of services that we deliver for you grows, we are able
to strengthen our case for making specific long-term investments
tailored to your services, and taking on a more comprehensive share
of the risks and rewards.