Our services

We help you to overcome the particular challenges your industry faces when transforming a digital vision into a serviceable product - embracing complicated technical infrastructures, stakeholder groups and user needs. 

Discovery

Our research driven approach gets us closer to your business needs, and the needs of your audience. This includes:

  • Collaborative stakeholder workshops
  • User research
  • Interviews & insights gathering
  • Service Design and UX strategy
  • Business and competitor research
  • Observation and Shadowing
  • Content Strategy & Information Architecture 

Defining objectives

From detailed experience mapping, to complex systems architecture and style guides to drive consistency, we define solutions that are simpler, smarter and scalable. This includes:

  • Co-design workshops with end-users
  • Customer Journey Mapping / Service Blueprints
  • Platform and technology recommendations
  • Roadmap creation
  • Strategy and direction (technology, UX, creative) 

Design and build

We specialise in a range of current and future technologies, from which we build our services.  Our solutions are rigorously tested, efficient and reliable:

  • An iterative approach to refine and learn through ongoing research
  • Rapid usability testing and prototyping
  • Microservice/legacy redesign
  • Analytics, KPI & Monitoring
  • A/B & Multivariate Testing
  • Website & UI Development
  • CMS Platforms and Bespoke Integration
  • Future Technologies: VR/AR (Virtual Reality/Augmented Reality)
  • iOS and Android Development (Native and Cross Platform - Xamarin)
  • QA
  • Service Desk