NHS Patient Survey Programme

Capita has been working in partnership with the NHS for over 25 years delivering the mandatory NHS Patient Survey Programme for the CQC and NHS England as well as undertaking bespoke patient feedback projects to address specific issues. 

The Survey Team use a range of methodologies for gathering patient feedback including postal, on-line, telephone, focus groups, discovery interviews and patient stories. 

Capita is one of only three accredited providers for NHS England's PROMs surveys (Patient Reported Outcome Measures), which tracks patients' health and experience from Pre-Operative stage to Post-Operative stage of specific surgeries.  The Survey Team deal with over 100,000 patients per annum and provide services to over 30 NHS England Hospital sites.

Capita's Survey and Research team is a Market Research Society company partner and is Fair Data accredited, has an NHS IG standard to Business Partner level, have ISO 9001, 27001, 14001 and is one of only five accredited providers of NHS and Social Care patient experience surveys and research for the CQC.  

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